Service purposes

Changyuan Euipment's service aim is to satisfy the customers.

• Strong after-sales service system

  The company set up a strong after-sales service system with local agent, mainly by the Service Management Department, Parts Distribution Department, Technical Support Department, Domestic and International customer service department.

• Internet remote service center

  Pioneering Internet remote service center, well-trained after-sales service team for 24-hours. It has four service standards: service qualification standard, service facilities standard,service quality standard and service information standard. The sub-region will carry out the training of IE management, cutting bed and hanging maintenance operation on a regular basis and solve all problems of customers in all directions.

Service Items

Committed to providing high-quality products and comprehensive solutions for global customers

Regularly visit customers

To provide professional maintenance , the after-sales engineer shall regularly visit customers and carry out maintenance according to the wear degree of the user's machine.

400 call center

The after-sales department adopts the 5 + 2 working system, 24 hours service, 365 days, responds to customer needs in a timely manner, and solves problems for customers.

Up-grade , value-added, ease to use equipment

Changyuan equipment provides customers who have exceeded the warranty period with upgraded value-added services such as parts replacement and personnel training free of charge.