Changyuan Euipment's service aim is to satisfy the customers.
The company set up a strong after-sales service system with local agent, mainly by the Service Management Department, Parts Distribution Department, Technical Support Department, Domestic and International customer service department.
Pioneering Internet remote service center, well-trained after-sales service team for 24-hours. It has four service standards: service qualification standard, service facilities standard,service quality standard and service information standard. The sub-region will carry out the training of IE management, cutting bed and hanging maintenance operation on a regular basis and solve all problems of customers in all directions.
Committed to providing high-quality products and comprehensive solutions for global customers
To provide professional maintenance , the after-sales engineer shall regularly visit customers and carry out maintenance according to the wear degree of the user's machine.
The after-sales department adopts the 5 + 2 working system, 24 hours service, 365 days, responds to customer needs in a timely manner, and solves problems for customers.
Changyuan equipment provides customers who have exceeded the warranty period with upgraded value-added services such as parts replacement and personnel training free of charge.